Privacy Policy

1. Introduction and Scope

This Privacy Policy explains how 98rp ("Company", "we", "us", or "our"), operating the online betting platform at https://98rp.cam, collects, uses, stores, shares, and protects the personal information of our users ("you", "your", or "Player"). This policy applies to all personal data collected through our website, mobile applications, customer support channels, and any other services we provide. By creating an account, accessing our platform, or using any 98rp services, you acknowledge that you have read, understood, and agree to this Privacy Policy and consent to the collection and processing of your personal information as described herein.

We are committed to protecting your privacy and complying with applicable data protection laws and regulations. We understand the importance of safeguarding your personal information, particularly in the context of online gambling services, and have implemented comprehensive technical and organizational measures to ensure the security, confidentiality, and integrity of your data. This Privacy Policy should be read in conjunction with our Terms and Conditions, which govern your use of the 98rp platform.

2. Information We Collect

2.1 Personal Identification Information

When you register an account with 98rp, we collect personal identification information necessary to verify your identity, comply with legal and regulatory requirements, and provide our services. This information includes:

• Full legal name as it appears on your Indonesian identity document (KTP)
• Date of birth to verify you meet the minimum age requirement of 21 years
• Gender
• Indonesian national identity card number (NIK from KTP)
• Residential address including street, city, province, and postal code
• Email address for account communications and notifications
• Mobile phone number for account verification and security alerts
• Username and password chosen for account access

2.2 Financial Information

To process deposits and withdrawals, we collect and store financial information including:

• Indonesian bank account details including bank name (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Danamon, BSI), account number, and account holder name
• Transaction history including deposit amounts, withdrawal requests, timestamps, and payment methods used
• Account balance and wagering history

We do not store credit card numbers or CVV codes. Payment processing is handled through secure payment gateways that comply with industry-standard security protocols.

2.3 Verification Documents

As part of our Know Your Customer (KYC) and Anti-Money Laundering (AML) compliance obligations, we require users to submit verification documents including:

• Clear photograph or scanned copy of Indonesian KTP (Kartu Tanda Penduduk) showing full name, photograph, date of birth, address, and NIK
• Proof of address document dated within the last three months (utility bill, bank statement, government correspondence, or phone bill)
• Photograph of bank account statement or bank book showing account holder name and account number matching your 98rp registration details
• Selfie photograph holding your KTP for enhanced verification when required

2.4 Automatically Collected Technical Information

When you access the 98rp platform, our systems automatically collect technical information including:

• IP address and geographic location
• Device type, operating system, and browser type and version
• Pages visited, time spent on pages, links clicked, and navigation paths
• Referring website or source that directed you to 98rp
• Date and time of access
• Session duration and activity logs
• Cookies and similar tracking technologies data

2.5 Behavioral and Gaming Data

To improve our services, detect fraud, and ensure responsible gaming, we collect and analyze:

• Betting history including game types played, bet amounts, win/loss records, and frequency of play
• Deposit and withdrawal patterns and frequency
• Bonus usage and wagering requirement progress
• Communication with customer support including chat transcripts, email correspondence, and support ticket details
• Self-exclusion requests and responsible gaming tool usage

3. How We Use Your Information

3.1 Account Management and Service Provision

We use your personal information to:

• Create, maintain, and manage your 98rp account
• Process deposits, withdrawals, and other financial transactions
• Verify your identity and age to comply with legal requirements
• Provide customer support and respond to your inquiries
• Process bonus claims and track wagering requirements
• Maintain accurate records of your account activity

3.2 Legal and Regulatory Compliance

98rp is required by law to collect and process certain personal information for:

• Know Your Customer (KYC) verification to prevent identity fraud and underage gambling
• Anti-Money Laundering (AML) compliance to detect and prevent financial crimes
• Fraud detection and prevention to protect both the company and users
• Tax reporting and compliance with Indonesian financial regulations
• Cooperation with law enforcement agencies when legally required
• Dispute resolution and legal proceedings

3.3 Platform Security and Fraud Prevention

Your information is used to protect the security and integrity of the 98rp platform by:

• Detecting suspicious account activity and potential security breaches
• Identifying and preventing bonus abuse and fraudulent betting patterns
• Monitoring for multiple accounts and account sharing violations
• Protecting against unauthorized access and cyberattacks
• Enforcing our Terms and Conditions

3.4 Marketing and Communications

With your consent, we may use your contact information to:

• Send promotional offers, bonuses, and special event announcements
• Provide updates about new games, features, and platform improvements
• Send newsletters with betting tips, game guides, and industry news
• Conduct surveys and request feedback to improve our services

You may opt out of marketing communications at any time by clicking the unsubscribe link in emails, adjusting your account communication preferences, or contacting customer support. Please note that you cannot opt out of essential service communications such as account verification requests, security alerts, withdrawal confirmations, or terms and conditions updates.

3.5 Service Improvement and Analytics

We analyze user data in aggregated and anonymized form to:

• Understand user behavior and preferences to improve platform usability
• Optimize website performance and loading speeds
• Develop new features and services based on user needs
• Conduct market research and competitive analysis
• Generate statistical reports and business intelligence insights

4. Data Sharing and Disclosure

4.1 Third-Party Service Providers

98rp engages trusted third-party service providers to support our operations. These providers have access to your personal information only to the extent necessary to perform their specific functions and are contractually obligated to maintain confidentiality and security. Third parties include:

• Payment processors for handling bank transfers and transaction processing
• Identity verification services for KYC and document authentication
• Cloud hosting and data storage providers for secure data infrastructure
• Customer relationship management (CRM) platforms for support ticket management
• Email service providers for sending account and marketing communications
• Analytics and monitoring tools for website performance tracking
• Security and fraud prevention services for detecting suspicious activity

4.2 Game Providers and Software Partners

When you play games from third-party providers (Pragmatic Play, Evolution Gaming, PG Soft, Microgaming, NetEnt, Spribe, etc.), limited information about your gaming activity is shared with these providers for game functionality, fairness verification, and technical support. Game providers do not receive your financial information or identity documents.

4.3 Legal Obligations and Law Enforcement

We may disclose your personal information without your consent when legally required to:

• Comply with court orders, subpoenas, or legal processes
• Respond to requests from law enforcement agencies investigating criminal activity
• Cooperate with regulatory authorities conducting audits or investigations
• Protect the rights, property, or safety of 98rp, our users, or the public
• Enforce our Terms and Conditions or investigate violations
• Prevent fraud, money laundering, or other illegal activities

4.4 Business Transfers

In the event of a merger, acquisition, asset sale, or bankruptcy involving 98rp, your personal information may be transferred to the acquiring entity or successor organization. We will notify you of any such transfer and any changes to privacy practices resulting from the transaction.

4.5 No Sale of Personal Data

98rp does not sell, rent, or trade your personal information to third parties for their marketing purposes. Your data is used exclusively for the purposes outlined in this Privacy Policy.

5. Data Security Measures

98rp implements comprehensive technical and organizational security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Our security infrastructure includes:

• Encryption: All data transmission between your device and our servers uses 256-bit SSL/TLS encryption, the same standard used by banks and financial institutions
• Secure Data Storage: Personal information is stored on secure servers with restricted access controls, regular backups, and disaster recovery procedures
• Access Controls: Employee access to personal data is restricted to authorized personnel who require access to perform their job functions, with multi-factor authentication required for system access
• Firewalls and Intrusion Detection: Advanced firewall systems and intrusion detection software monitor for unauthorized access attempts and potential security threats
• Regular Security Audits: Independent security audits and penetration testing are conducted regularly to identify and address vulnerabilities
• Data Minimization: We collect and retain only the personal information necessary for legitimate business purposes and delete data when no longer required
• Employee Training: All staff members undergo regular data protection and security awareness training

While we implement industry-leading security measures, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but remain committed to protecting your information to the fullest extent possible.

6. Cookies and Tracking Technologies

6.1 What Are Cookies

Cookies are small text files stored on your device when you visit the 98rp website. Cookies help us recognize your device, remember your preferences, and improve your user experience. Similar technologies include web beacons, pixels, and local storage.

6.2 Types of Cookies We Use

6.3 Managing Cookies

Most web browsers automatically accept cookies, but you can modify your browser settings to decline cookies or alert you when cookies are being sent. Please note that disabling cookies may affect website functionality and prevent you from accessing certain features. Instructions for managing cookies can be found in your browser's help section.

7. Data Retention

98rp retains your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. Specific retention periods include:

• Active Accounts: Personal information is retained for the duration of your active account and as long as you continue using our services
• Closed Accounts: After voluntary account closure, personal information is retained for a minimum of 5 years to comply with financial and regulatory record-keeping requirements
• Transaction Records: Financial transaction history is retained for 7 years as required by Indonesian financial regulations
• Identity Verification Documents: KYC documents are retained for 5 years after account closure for AML compliance
• Marketing Communications: Email and communication preferences are retained until you opt out or request deletion
• Support Interactions: Customer support records are retained for 3 years for quality assurance and dispute resolution

After the required retention period expires, personal information is securely deleted or anonymized. Anonymized data may be retained indefinitely for statistical analysis and research purposes.

8. Your Privacy Rights

As a 98rp user, you have the following rights regarding your personal information:

• Right to Access: You may request a copy of the personal information we hold about you
• Right to Correction: You may request correction of inaccurate or incomplete personal information
• Right to Deletion: You may request deletion of your personal information, subject to legal retention obligations
• Right to Restriction: You may request restriction of processing in certain circumstances
• Right to Data Portability: You may request a copy of your data in a structured, machine-readable format
• Right to Object: You may object to processing of your personal information for marketing purposes
• Right to Withdraw Consent: Where processing is based on consent, you may withdraw consent at any time

To exercise any of these rights, please contact our customer support team at [email protected] with your account details and specific request. We will respond to all requests within 30 days. Please note that certain rights may be limited by legal or regulatory requirements.

9. Children's Privacy

The 98rp platform is strictly intended for adults 21 years of age and older. We do not knowingly collect personal information from individuals under 21 years of age. If we become aware that a user is under the minimum age requirement, we will immediately close the account, forfeit any balances, and delete all associated personal information. Parents and guardians are encouraged to monitor their children's internet usage and use parental control software to prevent access to gambling websites.

10. International Data Transfers

Your personal information may be transferred to and processed in countries outside of Indonesia where our servers, service providers, or business partners are located. These countries may have different data protection laws than Indonesia. We ensure that appropriate safeguards are in place to protect your information during international transfers, including standard contractual clauses, adequacy decisions, and binding corporate rules. By using 98rp services, you consent to the international transfer of your personal information as described in this Privacy Policy.

11. Changes to This Privacy Policy

98rp reserves the right to modify, update, or amend this Privacy Policy at any time to reflect changes in our practices, services, legal requirements, or technological developments. The "Last Updated" date at the top of this policy indicates when the most recent changes were made. Material changes will be communicated through email notification, prominent website notice, or account message. Continued use of the platform after changes become effective constitutes acceptance of the revised Privacy Policy. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

12. Contact Information

If you have questions, concerns, or complaints about this Privacy Policy or our data handling practices, or if you wish to exercise your privacy rights, please contact us:

• Email: [email protected] (Privacy inquiries will be forwarded to our Data Protection Officer)
• Live Chat: Available 24/7 through the 98rp website
• WhatsApp: +62 812-3456-7890 (Indonesian-speaking support available 24/7)

We are committed to resolving privacy concerns promptly and transparently. All privacy inquiries will receive a response within 5 business days, with full resolution within 30 days.